End-of-Sale (EOS) and End-of-Life (EOL)

Summary

Arteris is committed to delivering leading-edge semiconductor IP interconnect and SoC integration automation solutions that evolve with advanced features and capabilities. This policy outlines the lifecycle milestones for Arteris products, including End-of-Sale (EOS) and End-of-Life (EOL). It provides guidance to help customers and partners plan upgrades, migrations, and ongoing support requirements.

As products mature and newer technologies emerge, Arteris will periodically retire older products in a predictable, transparent manner. Applicable timelines may vary by product and will be identified in the relevant EOS announcement. Arteris will provide notice of lifecycle changes in accordance with this policy. Customers and partners are encouraged to review lifecycle communications to remain informed of updates that may affect planning and support.

Arteris reserves the right to update this policy from time to time; the latest version will always be posted on this page.

Definitions

• Product
  An Arteris software or IP offering that is separately identified and licensed under an Arteris agreement or order, including the versions and releases expressly covered by that license. Product does not include professional services, support services, standalone documentation, or custom deliverables unless expressly licensed with the Product.
• End-of-Sale (EOS)
  The product lifecycle stage where Arteris will generally cease making a product available for purchase is EOS, which precedes End-of-Life (EOL).
• End-of-Life (EOL)
  The product lifecycle stage after which Arteris will no longer provide technical support services, maintenance releases, bug fixes, patches, or engineering assistance for the retired product.
• Bug
  A reproducible error that constitutes a material deviation from the product’s published specifications or documentation. A bug does not include feature requests or enhancements.

EOL and EOS Policy

Advance Notice

Arteris will provide at least three (3) months’ notice, and may provide up to six (6) months’ notice, before a product’s EOS date.

Announcements, including key dates and any applicable recommended migration options, will be communicated on this webpage.

Customers and partners are encouraged to review this page regularly to stay informed about lifecycle updates.

Support Through EOS and EOL

For customers under an active and fully-paid support and maintenance contract, Arteris will provide support for retired products through the published EOS date as follows:

• From EOS to six (6) months after EOS
  Arteris will provide commercially reasonable sustaining support, which may include:
  • Maintenance releases
  • Bug fixes
  • Patches and workarounds
  • Standard technical support during business hours
• From six (6) months post-EOS to EOL
  Support will be limited to critical bug fixes and may be provided:
  • On a time-and-materials basis at Arteris’s then-current consulting rates
  • Subject to personnel availability
• After the EOL date
  Arteris will no longer provide:
  • Maintenance updates
  • Bug fixes or patches
  • Technical support of any kind

No new features or enhancements will be developed after the EOS date.

Support Contract Requirements

• Support services for retired products are available only to customers with a current, fully-paid support and maintenance agreement.
• Contracts that have lapsed before the EOS date cannot be renewed for that product.
• Contracts active through the EOS date may generally be renewed during the sustaining support period, but cannot extend beyond the published EOL date.
• Customers should contact their Arteris Account Manager for renewal options and fees.

Migration and Upgrade Recommendations

Arteris strongly encourages customers to transition to supported product versions to:

• Maintain access to the latest technologies and performance improvements
• Maximize product value and stability
• Ensure uninterrupted technical support

For migration assistance or planning guidance, customers should contact Arteris Technical Support or their Technical Account Manager.