End-of-Life (EOL) and End-of-Support (EOS)
End-of-Life (EOL) and End-of-Support (EOS) Arteris Policy and List of EOL and EOS Products
Arteris is committed to providing industry-leading products and services. This means Arteris products will continue to evolve with more complex features and capabilities.
Arteris will periodically announce End-of-Life/End-of-Support information, along with migration recommendations, for our customers. With this information, customers and partners can make proactive and informed decisions about product migration and version upgrades.
By providing a clear policy on product support timelines, Arteris hopes this will help our customers and partners to better plan and manage their upgrade cycles and support requirements. In turn, we can then focus our engineering resources on enhancing performance and features in the latest versions of our products, which eventually leads to a better customer experience.
Arteris reserves the right to change this policy from time to time by posting a new version of it on Arteris’s website.
End-of-Life or EOL means the date Arteris will cease to make a product generally available for purchase.
End-of-Support or EOS means the date when standard support services for a product are no longer available.
Bug means a reproducible error that constitutes a material non-conformity to a product’s published documentation or specifications.
EOL and EOS Policy
The general policies are:
- Arteris will provide three (3) months’ notice of the affected product’s End-of-Life (EOL) date and/or the last day when the affected product can be ordered. This notice will appear on the web page you are reading (www.arteris.com/eol). We encourage you to visit this page regularly as it contains useful information regarding Arteris’s End-of-Life program.
- For customers under a valid support contract, access to Arteris’s customer support for a particular EOL product will be available during standard business hours until the published End-of-Support (EOS) date for the particular version.
- Support and maintenance for an EOL product will be as follows:
- For the first six (6) months following the EOL date, Arteris will provide bug fixes, maintenance releases, work-arounds, and/or patches for Bugs, as reported via Arteris’ support web site.
- After the first six (6) months, Arteris will provide bug fixes, maintenance releases, work-arounds, and/or patches for bugs reported via Arteris’s support website at Arteris’s then current consulting rates, and will be subject to availability of personnel.
- When a product reaches End-of-Support, Arteris will no longer provide bug fixes, maintenance releases, work-arounds, and/or patches for the product, and will stop providing technical support for issues encountered with the product.
- Support is only available to customers that have a current and fully paid maintenance and support contract with Arteris. Please contact your Arteris Account Manager regarding fees payable during the EOL period so that Arteris may provide support through the EOL transition period. Additionally, to ensure continued protection and support service, please upgrade to a later version of your product or pursue the recommended migration option.
- Below are guidelines that must be followed to receive effective support for the affected products:
- Maintenance and support contracts that have not been renewed or have lapsed prior to the EOL date are not renewable.
- Renewal of a maintenance and support contract that has not expired prior to the EOL date will generally be available until the last year of support, but will not extend beyond the last date of support.
- Arteris strongly encourages customers to remain current with the latest products. This allows development teams to obtain access to the latest technologies and features available while receiving the best possible support.
- For more information or for assistance in planning an upgrade, contact Arteris Technical Support or your Technical Account Manager.
List of EOL and EOS Products
The table below shows the Arteris products that have reached End-of-Life and End-of-Support in the past 12 months.
|8 July 2015
|6 January 2016
|1 January 2019
|30 June 2019